Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Presale
After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.
Absolutely! During checkout, simply enter the recipient's address as the shipping address, and we'll take care of the rest.
You can cancel your order under the following conditions:
- For Standard Items: You may cancel your order within 24 hours of placing it. Please contact our customer service team to request a cancellation.
- For Personalized Items: Cancellation is only possible if the product has not yet entered production. Once production has started, the order cannot be canceled.
Note: A management and processing fee equivalent to 20% of your total order value will be applied to all cancellations.
For Address Changes: Please contact our customer service team via email at support@hislegend.com to update your shipping address.
We offer online previews for most items through our app, allowing you to see your customized item instantly. For some complex design items, online previews are not available. In such cases, our designers will manually create a preview and send it to you via email within 1-2 business days after placing your order. Once you approve the preview, your item will proceed to production, and you will receive updates on your order status, including a tracking number once it ships.
Yes, we can accommodate special requests for custom designs. Please contact our customer service team with your requirements, and we'll do our best to assist you.
- Nearly 90% of our products are manufactured in the United States, ensuring the fastest possible shipping time to our customers.
- For products requiring complex materials or designs that cannot be accommodated by our U.S. facilities, production will take place at our factories in Asia and China, which may result in longer shipping times.
- Please refer to our shipping policy for more details here: https://hislegend.com/pages/shipping-policy.
Yes, once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.
Or simply click here to track your order status. All orders come with tracking once they are processed (within 5-7 days). If you haven't received a shipping notification yet, it means your order is still in production.
All you need to track your order is your Order ID and your email.
Please make sure to enter the exact email address that was used to place your order. You can find your order ID at the top of you order and shipping confirmation email.
If you are having trouble tracking your order, please contact us
We understand your anticipation to receive your order and assure you that we are working diligently to ensure its timely delivery. Your item is currently in production based on the shipping method you selected during checkout.
Tracking Your Order: If you haven’t received a shipping notification, your order is still in the production phase. You can track its status here.
Shipping Notification: Once your item is shipped, you’ll receive a Shipping Confirmation email containing your delivery date and tracking number, depending on your chosen shipping method.
Delayed Package: If your expected delivery date has passed and your package hasn’t arrived, we recommend the following steps that have been helpful to other customers:
- Double-check your shipping details on the Order Confirmation to ensure accuracy.
- Inquire with other members of your household to see if they accepted the package on your behalf.
- Check common delivery locations like with your doorman, garage, or side doors where postal services often leave packages.
- Visit your local post office with your tracking number to request additional information on the status and whereabouts of your package.
If you’ve completed these steps and are still unable to locate your order, please contact the HisLegend Support Team for further assistance. We are committed to resolving any issues promptly and ensuring your order reaches you without delay.
Since each item is uniquely made for our customers and we start production straight away, changes are only possible up to 12 hours after placing your order.
Please contact the HisLegend Support Team with the following details and we’ll update them accordingly:
- Street address with apartment number
- City
- Country
- Postcode
About Products
We offer a wide range of personalized gifts including blankets, acrylic plaques, canvas wall art, pillows, mugs, and garden stones. Our products are perfect for any occasion such as anniversaries, birthdays, housewarmings, retirements, graduations, and more.
Simply select the product you want, and follow the instructions on the product page to add your personalized details such as photos, names, dates, or special messages
Yes, you can include a personalized message with your gift. This option is available during the checkout process.
If your item arrives damaged or defective, please contact us immediately provide your order ID, a description of the issue, and clear product photos showing the damage from all sides, including the outer packaging with the shipping label. We will arrange for a replacement or a refund.
Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact our customer service team within 30 days of receiving your order, and we will work with you to resolve the issue.
Promotions
Sign up for our newsletter to receive updates on new products, special promotions, and exclusive offers.
To apply your promo code or discount, simply enter it during checkout. The discount will be applied to your order total or to eligible items as specified by the promotion details and timing.
If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.
If your promotional code still isn’t working please contact the HisLegend Support Team to resolve the issue.
Only one promo code can be applied per order. Be sure to choose the code that provides the best discount for your purchase.
Yes, we often have promotions and discounts for first-time customers. Check our website or sign up for our newsletter to receive the latest offers.
