Shipping Policy
At HisLegend.com, we are committed to providing you with high-quality products and ensuring a smooth shipping process. Please carefully review our shipping policy for details about order processing, shipping timelines, and other relevant information.
When Will My Order Be Shipped?
Orders typically take 1-3 business days to process before being packed and handed over to our shipping carrier. Once shipped, you will receive a tracking number via email. Please note that order processing times do not include weekends or public holidays.
How Long Does It Take for My Item to Arrive After I Place My Order?
The delivery time depends on your location. Below are our estimated shipping times:
| Location |
Estimated Shipping Time |
| United States |
7-15 business days |
| Canada, Europe |
10-17 business days |
| Other Countries |
10-17 business days |
Note:
- If your order includes multiple products, they may be shipped separately and arrive on different dates due to varying stock levels in our warehouses located across North America, Europe, and Asia.
- While we strive to ensure timely delivery, unforeseen circumstances such as natural disasters, pandemics, or extreme weather conditions may cause delays. We appreciate your understanding in such cases.
Shipping for Handmade and Personalized Products
- For handcrafted and personalized items such as canvas, stones, acrylic plaques, ornaments, and night lights, the production time is 5-7 business days, followed by a shipping time of 5-10 business days.
- Due to the varying locations of our production facilities, items within the same order may be shipped in separate packages, even if combined shipping was requested. We appreciate your understanding in this matter.
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Same-day delivery is not available. Our standard process includes a handling time of 3-5 business days before items are shipped. Once shipped, delivery typically takes 7-10 business days. Thank you for your patience as we ensure the quality and accuracy of your custom products.
Can I Track the Status of My Order?
Yes, you will receive a tracking number within 5-7 business days once your order has been processed and shipped. To track your order:
- Use your order ID and the email address you provided during checkout.
- Enter this information on the tracking page provided or the carrier's website.
- Your order ID can be found in your order confirmation and shipping confirmation emails.
If you encounter any issues while tracking your order, please contact us for assistance at support@hislegend.com.
Can I Cancel My Order?
- Orders can be canceled within 24 hours of payment.
- To cancel an order, please email us at support@hislegend.com.
- Unfortunately, orders cannot be canceled once they have been shipped.
I Entered the Wrong Shipping Address
If you provided an incorrect shipping address, please contact us at support@hislegend.com within 24 hours of placing your order so we can update it. After this time, changes may not be possible.
My Item Arrived Damaged
While we take every precaution to protect your items during shipping, damages can sometimes occur. If your item arrives damaged, please contact us with the following information:
- Your full name.
- Your order ID or payment invoice.
- Photos or videos of the damaged packaging or item.
We will promptly assess your claim and send a replacement item at no additional cost.
General Information
- All orders include tracking, which will be provided once your order has been processed (typically within 5-7 business days).
- If you haven’t received your shipping notification, your order is likely still in production. Please be patient as we work to fulfill your order.
- Ensure you provide a valid email address at checkout to receive order updates and tracking details.
If you have any questions or concerns regarding your order or shipping process, don’t hesitate to contact us at support@hislegend.com.
Thank you for choosing HisLegend.com. We are dedicated to delivering your thoughtfully crafted products with care and precision.
